Privacy Policy

Your privacy and data security are our top priorities. This policy explains how we collect, use, protect, and handle your information as a South African client of Lumoriazen.

Information We Collect

We collect only the information needed to provide and improve our services.

• Contact details you provide (such as name, email, and phone number) when you request services or information.
• Information shared in consultations or through forms, including your preferences and needs.
• Technical data from website usage, like device, browser, and analytics cookies to improve site functionality.
• Records from secure, confidential communications between you and our advisors.

How We Use Your Data

We use your information for the purposes outlined below.

• To respond to your enquiries and fulfil your service requests.
• To improve, review, or adapt our planning services to your needs.
• To communicate important updates or request feedback on our services.
• To comply with legal or regulatory requirements in South Africa.

Legal Basis for Processing

We process your data according to South African privacy law.

Your data is processed based on your consent, necessity for service delivery, compliance with law, or our legitimate interest to maintain quality service. You can withdraw consent at any time by contacting us.

Sharing Information

We do not sell or lease your personal information to third parties.

• Information may be shared with team members strictly for service delivery and only as required for your request.
• Relevant legal or regulatory bodies if required to comply with law.
• Trusted service providers who support our operations, each bound by confidentiality agreements.

Data Security

We use reasonable technical and organizational measures to keep your personal information safe, including secure storage, access controls, and staff training. Transmission via the internet is not completely secure, but every effort is made to protect your data. Your information is handled with strict confidentiality.

Your Rights

As a client in South Africa, you have the following rights.

• The right to access and receive a copy of your data.
• The right to request correction of incomplete or inaccurate information.
• The right to request deletion of your data under certain circumstances.
• The right to object to certain uses or lodge a complaint with a regulator.

Cookies

Cookies help us improve your experience and analyze usage. For more information about how we use cookies and how to manage preferences, see our Cookie Policy.

View Cookie Policy View Cookie Policy

Contact Us

Contact us to exercise your privacy rights, request more info, or ask questions about this policy.

Changes to This Policy

We may update or modify this policy as needed. Changes will be posted here with an updated effective date.